FAQs

Yes. Your kit arrives in private packaging with nothing on the outside to show what is inside. You test in your own space, in your own time.

In Nairobi, orders are delivered the same day, or the next day if you order after 2:30 pm. Outside Nairobi, delivery takes 24 to 48 hours depending on distance. Deliveries exclude Sundays and public holidays.

You can pay with M-Pesa, Airtel Money or a card (Visa, Mastercard or American Express).

Most of our tests are rapid self-tests that you do at home and read yourself, with results in as little as 20 minutes. For tests you send to us, we test your sample in approved laboratories and email your results to you.

Please contact us as soon as possible at support@afyanilab.co.ke with photos of the kit and its packaging. Report a damaged, defective or wrong kit within 24 hours of receiving your package, so that we can advise you on how to receive a replacement or a refund.

If your result is positive, please consult a medical practitioner, or report to the practitioner who referred you. If you have a question about your result, or you cannot follow the kit instructions and are unable to do the test, email us at support@afyanilab.co.ke and we will help you. Please include your mobile number so that we can contact you easily.