Refund and Returns Policy

Overview
At Afyani Lab, we are committed to ensuring your satisfaction with every purchase. Please read our refund and returns policy carefully before making a purchase.

Unopened Test Kits
If you receive a test kit that is unopened and in its original packaging, you may return it within 24 hours of delivery for a full refund. The kit must be unused and undamaged.

Opened Test Kits
Due to the nature of health testing products, we cannot accept returns on opened test kits for hygiene and safety reasons.

Damaged, Defective, or Wrong Products
If you receive a damaged, defective, or wrong product, please contact us within 24 hours of delivery at support@afyanilab.co.ke with photos of the product and its packaging. We will arrange a replacement or full refund at no cost to you.

Sale Items
Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges
We only replace items if they are damaged, defective, or wrong. No exchanges for other reasons.

Shipping Costs
You will be responsible for paying your own shipping costs when returning an item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We do not guarantee that we will receive your returned item so we recommend using a trackable shipping service.

Refund Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed within 7 business days.

Need Help?
Contact us at support@afyanilab.co.ke for any questions related to refunds and returns.